AI engineering
production AI
evaluation
retrieval
reliability
ComplaintFlow: A Reliable AI Triage Service for Consumer Support
A production-oriented AI service that routes financial complaints, retrieves approved support playbooks, escalates uncertainty, and records enough evidence to evaluate every decision.
Business questionSupport teams need to route complaints quickly, but an unreliable AI response can send a customer to the wrong queue or invent guidance.
Decision signalComplaintFlow combines a transparent baseline, approved-playbook retrieval, provider retries, PII redaction, schema checks, human escalation, and an auditable SQLite decision log.
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